Customer Service Skills Instructor

Responsibilities

• Plan and implement lesson plans that are aligned to the program curriculum and incorporate the provided educational materials.
• Teach course content using a student-centered teaching approach.
• Maintain and submit records of attendance.
• Maintain ongoing communication with supervisor.
• Participate in relevant professional development activities, as available.

Qualifications

• Experience teaching or training in customer service or related fields.
• Knowledge of customer service principles and best practices.
• Experience working in service industries such as property management, airports, hospitality, or retail.
• Strong interpersonal skills and the ability to interact with students from a variety of linguistic and cultural backgrounds.
• Ability to use digital platforms to instruct, communicate, and record program data.
• Spanish proficiency required.