Customer Service - Shoppes at Knollwood Rack

About the role

A great fit for someone who is customer obsessed and loves to solve problems.

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Inspire trust, teamwork, and positive team relationships
• Defuse customer situations and provide resolution in a timely and effective manner
• Ensure the security and privacy of customer information through education, compliance, and resolution of issues
• Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program

Requirements

• The ability to effectively build relationships with customers, peers, and leadership
• Proficiency in multiple operating systems such as MS Windows, iOS, and Android
• Clear, effective communication with strong interpersonal skills
• The ability to prioritize multiple tasks in a fast-paced environment
• Accountability, initiative, and a high level of ownership
• The ability to work a flexible schedule based on department needs

Physical Requirements

• Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling
• Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Pay

$16.85 - $17.55 hourly

Benefits

• Medical, vision, and dental insurance
• Retirement and 401k options
• Paid time away, holidays, and PTO accruals
• Life insurance and disability
• Merchandise discount and EAP resources
• Performance-based incentives/bonuses (eligibility requirements may apply)