Customer Service & SDR Bilingüe

The position is listed on behalf of a partner company managing all applications and next steps. They are currently seeking a bilingual Customer Service & SDR based in the United States.

About the role

This role combines customer service and sales development responsibilities, offering the opportunity to work with international clients from a fully remote environment. You will help resolve customer questions and issues, contributing to strong satisfaction and long-term relationships. For candidates focused on sales development, the role also includes identifying business opportunities and supporting prospecting activities.

Responsibilities

• Respond to customer inquiries and provide timely, professional support to clients across international markets.
• Investigate customer issues, identify appropriate solutions, and ensure requests are resolved effectively.
• Maintain high standards of customer satisfaction throughout every interaction.
• Manage customer interactions and related information accurately using CRM and customer support platforms such as Zendesk, HubSpot, or similar tools.
• For SDR-focused responsibilities, identify qualified business opportunities and conduct prospecting activities with potential customers.
• Engage with prospects and customers through clear, professional, and persuasive communication.
• Maintain accurate records of customer and prospect interactions and ensure appropriate follow-up.
• Collaborate with internal teams when necessary to resolve complex customer requests or support business development activities.

Requirements

• 2–3 years of professional experience in Customer Service, Customer Support, Sales Development Representative, or a closely related role.
• Advanced proficiency at B2/C1 level in at least one of the following languages: English, French, German, Italian, or Portuguese.
• Strong verbal and written communication skills, with the ability to interact effectively with customers and prospects from different cultural backgrounds.
• A customer-focused, solution-oriented approach with strong problem-solving abilities.
• Experience using CRM and customer service management tools such as Zendesk, HubSpot, or similar platforms.
• Ability to manage multiple customer requests, prospecting activities, and follow-ups in an organized manner.
• Proactive and adaptable mindset, with the ability to work effectively in an international and multicultural environment.
• Comfortable working independently in a fully remote setting.
• Strong interpersonal skills and a professional approach to customer and prospect interactions.

Benefits

• 100% remote work, providing the flexibility to work from home.
• Opportunity to contribute to international projects and work with global customers.
• Dynamic and multicultural working environment.
• Opportunities for professional development, career growth, and long-term stability.
• Monthly compensation paid in USD through Ontop.
• Exposure to both customer service and sales development activities, depending on the role focus.