Customer Service & Scheduling Supervisor

About the Team

Supervise production schedulers and customer service staff to ensure accurate planning and scheduling.

Responsibilities

• Interface with customers regarding shipment and delivery information.
• Supervise and coordinate activities of workers engaged in customer service activities.
• Direct supervision of the customer service team, including the creation of work schedules according to budgets and workloads.
• Report customer issues affecting delivery metrics to internal management.
• Maintain SAP data relevant to production scheduling (scheduling agreements, master data, etc.).
• Interact with internal and external customers to aid in the resolution of issues.
• Assist in SIOP process as required.
• Occasional travel for customer business conferences.

Requirements

• Bachelor’s degree required.
• Minimum 6 years’ experience in Customer Service or Material/Production Planning.
• Strong communication skills, both written and spoken.
• Proficient in Microsoft Excel, Microsoft Word, and SAP.
• Organizational and time management skills.

Pay

The expected base compensation for this role is $85,000 - $95,000 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.

Benefits

• A supportive, collaborative team environment.
• Annual Incentive Plan.
• Paid Vacation.
• 401k Plan.
• Health Care Benefits.
• Paid Holidays.
• A strong diversity culture.
• Supportive Employee Groups and community outreach activities.