Customer Service & Sales Support Representative

Responsibilities

• Provide excellent customer service to both internal and external customers.
• Answer inquiries and resolve issues for customers.
• Ensure customer satisfaction and provide professional support.
• Communicate with customers through various channels regarding shipping, invoices, and back orders.
• Build sustainable relationships with customers and colleagues.
• Run and manage daily and weekly reports.
• Assist other Customer Service Representatives with order entry, phone calls, and reports.

Qualifications

• Strong customer service skills both in person and virtually.
• Self-motivated and able to work independently and within a team.
• Comfortable in a fast-paced environment.
• Superior organizational and time management skills.
• Experience with Microsoft Office.
• Track record of high performance in a fast-paced environment.
• Proven customer service experience.
• Proficient with Microsoft office products.
• Inbound and outbound call experience.
• Preferred Infor experience.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Life insurance.
• Short-term and long-term disability insurance.
• Optional voluntary benefits.
• Employee Stock Ownership Plan (ESOP).
• 401K.