Customer Service Sales Rep (must have sales exp)

What's in it For Me?

• Paid Training
• $21.50 per hour - 1st 90 days
• $17/hr plus commission and bonuses - Earn an average of 50-70k your first year!
• Unlimited earning potential!
• Fun Competitions to earn even more prizes and gifts
• PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options (FSA, EPA, Legal Services, and Identity Theft)
• Continuous Training for your Professional Development

What Will I Do?

• Succesfully handle high volume inbound and outbound customer service calls
• Meet sales and upselling metrics monthly
• Set appointments with customers in regards to HVAC, Plumbing, Insulation, Water, Electrical and more
• Multi task between different departments and stakeholders
• Work in multiple applications and duel screens - fast paced environment
• Respond to e-mail inquiries in a timely manner
• Receive and record completed work orders from field technicians
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable
• Handle some payments, refunds, and related customer inquiries

Requirements

• High School Diploma or GED preferred
• 2-years call center experience required
• 1 year of sales experience required
• Computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus