Customer Service Sales Rep (CSSR)

About the role

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At SPI, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Responsibilities

• Serve as the key customer contact for the branch, providing order support and product information.
• Work closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit and Delivery to support the order fulfillment process.
• Maintain a positive rapport with customers, providing world‑class service.
• Exemplary customer service skills, analytics and problem‑solving skills.
• Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.
• Perform any other duty, task, or responsibilities as assigned.

Requirements

• Travel: Local travel, less than 10% of time.
• Physical: Prolonged standing and repetitive motions (bending, stooping, pushing, pulling); good hand‑eye coordination, hand dexterity, physical strength; ability to lift up to 50 pounds.

Qualifications

• Minimum 18 years of age.
• Valid driver’s license required if operating a vehicle for company purposes.
• 1‑2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Skills

• Exemplary customer service skills.
• Analytics and problem‑solving skills.
• Proficient computer skills for processing and reviewing dealer orders, requests and system acknowledgements.

Benefits

• Competitive compensation
• Medical, dental and vision coverage
• Strive Wellness Program
• 401(k) matching
• Paid holiday and paid time off (PTO) for all positions
• AssuredExcellence®: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): healthcare and dependent care
• Health Spending Account (HSA) with employer contribution
• Life & disability insurance
• Employee Assistance Program (EAP): in‑person counseling, assistance and resources for family matters, legal and financial issues, etc.
• Employee referral bonus
• Paid military leave
• Tuition reimbursement
• Length of service award

Pay

Compensation range: $20.00 – $40.00 per hour. Actual offers depend on location, experience, skills,