CSSR - Customer Service Sales Rep - Part Time

Part-time, non-exempt hourly role (20 hours per week).

About the role

The Customer Sales Service Representative is the first point of contact for customers, handling inbound calls with professionalism and efficiency. This role involves actively listening to customer inquiries, processing orders, providing product information, resolving issues, and ensuring an exceptional customer experience.

Responsibilities

• Answer customer inquiries promptly and professionally, identifying the purpose of their contact.
• Offer accurate details on products, services, pricing, policies, and procedures.
• Troubleshoot concerns, address complaints, and find effective solutions to meet customer needs.
• Accurately take orders, process payments, and manage returns.
• Identify concerns requiring further assistance and direct calls to the appropriate department.
• Update customer information and document call details in the CRM system.
• Foster positive relationships through friendly and professional interactions.
• Handle frustrated customers with patience, empathy, and effective communication.

Requirements

• High School Diploma or GED (required).
• Data Entry experience (preferred).
• Customer Service Experience (preferred).
• 1 year of data entry experience.

Skills

• Excellent communication skills – ability to speak clearly and listen attentively to customer concerns.
• Strong problem-solving abilities – analyze issues, identify root causes, and develop effective solutions.
• Customer-focused mindset – passion for delivering outstanding customer service.
• Active listening skills – attentiveness to customer needs with the ability to ask clarifying questions.
• Adaptability & flexibility – comfort handling a variety of customer inquiries in a fast-paced environment.
• Computer proficiency – familiarity with CRM systems and ability to efficiently navigate data entry software.

Physical Demands and Work Environment

• Ability to sit for extended periods in an office environment while using a computer.
• Occasional standing or walking to retrieve documents.
• Proficient typing and mouse usage for data entry and customer interactions.
• Clear vision (with or without corrective lenses) for prolonged screen work.
• Clear hearing (with or without aids) for phone, in-person, and virtual communication.

Schedule

Monday - Thursday: 2:00 PM - 6:00 PM
Friday: 1:00 PM - 5:00 PM

Pay

$20.00 - $23.00 per hour