Customer Service & Sales Coordinator AlphaGraphics Miramar

AlphaGraphics Miramar – 9360 Activity Road, San Diego, CA 92126

About the role

We are seeking a reliable and customer-focused Customer Service & Sales Coordinator to support our front office operations and sales efforts. This role is the first point of contact for many of our clients and plays a key role in delivering a high-quality customer experience while supporting revenue growth.

Responsibilities

• Customer Experience
  • Greet and assist walk-in customers with order pickups and new inquiries
  • Answer incoming phone calls and respond to emails in a timely, professional manner
  • Provide clear communication on order status, timelines, and next steps
  • Ensure a positive, solutions-oriented customer experience at all times
• Sales Support
  • Assist customers with placing orders for print, signage, apparel, and promotional products
  • Identify upsell opportunities and recommend additional products/services
  • Support the sales team with estimates, order entry, and follow-ups
  • Help convert inbound inquiries into paying customers
• Order Processing & Administrative
  • Create invoices, process payments, and enter orders into our system (PrintSmith / internal systems)
  • Coordinate with production team to ensure accurate job details and timelines
  • Maintain organized job files and customer records
  • Perform light administrative tasks to support daily operations

Requirements

• 1+ year of customer service or inside sales experience preferred
• Strong communication and interpersonal skills
• Highly organized with attention to detail
• Comfortable working in a fast-paced environment
• Basic computer skills (email, data entry; CRM or order systems a plus)
• Positive attitude and team-oriented mindset

Pay

$18/hour base pay + commission opportunities. Commission tied to sales performance and upselling.

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Growth

Opportunity for growth into sales, estimating, or account management roles.

AlphaGraphics centers are independently owned and operated. This position is offered by an individual franchisee.