Customer Service and Print Project Coordinator

Benefits Monthly team lunchHealth benefits stipend (2027)SIMPLE IRA with company match (2027)Company partiesFree uniformsPaid time offTraining & development Full-time $18–$23/hr Monday–Friday, no weekends Timonium, MD About The Role SpeedPro Towson, located in Timonium, MD, creates large-format graphics — vehicle wraps, signage, banners, and trade show displays — for businesses across the Baltimore area. We're a small team that knows our clients by name, and every project that comes through our door gets personal attention from start to finish. We're looking for a friendly, detail-oriented Customer Service & Print Project Coordinator to be the face and voice of our studio. This person will greet clients, answer the phones, build simple estimates, and prepare customer-submitted files for print production. This is a hybrid role: about half relationship-building and sales support, half hands-on technical file work — so we need someone who is comfortable on the phone with a client and is comfortable with, or eager to learn, Adobe Illustrator and Acrobat for cleaning up print files. What You'll Do Answer incoming phone calls and emails, and greet clients who visit the studio in personUnderstand client needs and translate them into simple, accurate cost estimatesReview files submitted by customers for print-readiness: check resolution, color mode, bleed, and overall qualityEdit and prepare files for production, including adding cut lines/contours for vinyl and wrap jobsCommunicate with clients about file issues, proofs, and revisionsCoordinate timelines between clients and the production team so jobs stay on scheduleMaintain accurate records of orders, estimates, and client communicationOccasionally visit client sites for measurements, installs, or account check-ins What We're Looking For Strong customer service skills — warm, clear communicator in person, by phone, and in writingComfortable with computers and eager to learn Adobe Illustrator and Adobe Acrobat for print file prep (we'll train you)Comfortable with basic math for building estimates and quotesOrganized and able to juggle multiple client requests and deadlines at onceReliable transportation and a valid driver's license (occasional off-site client visits)High school diploma or equivalent; some college or trade training a plusAble to lift up to 40 lbs (rolls of vinyl and media) and stand for extended periods during production-floor and on-site work Nice To Have (not Required) Working knowledge of Adobe Illustrator (vector editing, cut lines, file cleanup) and Acrobat (reviewing PDFs, preflight basics)Prior experience in a print shop, sign shop, or wide-format graphics businessFamiliarity with large-format printing, vinyl, or vehicle wrap materialsExperience with CRM or order-management software Growth & Training You don't need to walk in an expert. We provide hands-on training in Adobe Illustrator and Acrobat file prep — if you're a strong communicator with basic tech comfort, we'll teach you the print side. You'll also get cross-training on our production floor (large-format printers, laminators, cutters) so you understand how every job comes together. In a small studio, your work is visible every day, and you'll build practical, in-demand skills in design software, print production, and client management. Schedule & Compensation Full-time, in-studio position in Timonium, MDMonday–Friday, 8:30 a.m.–5:00 p.m. — no weekendsPay: $18–$23/hour, depending on experience 2027 Benefit Details SIMPLE IRA retirement plan with company matching — starting January 1, 2027, we are implementing a SIMPLE IRA plan with a pre-tax company matching contribution that is 100% yours (fully vested) immediately. All employees are eligible to join (no minimum service or earnings requirement), and you can choose pre-tax or Roth for your own contributions.Health benefits stipend — starting in 2027, the studio will provide a stipend to help cover your health insurance costs. SpeedPro Towson is an equal opportunity employer. We welcome applicants of all backgrounds. Compensation: $18.00 - $23.00 per hour Working at SpeedPro and in the large-format printing industry, gives you a chance to be creative. You will be hands-on, in the field, solving problems and meeting clients to make custom solutions every day. As a national brand, specializing in a variety of printed products, SpeedPro takes great pride in partnering with our long-term, satisfied clients. Our goal is to be considered an extension of each client’s marketing team, and we collaborate with partners to determine the right solution for you and your business’s end customer. At SpeedPro, we value the relationship between our clients and their customers and deliver quality work on time, every time. With a nationwide network of more than 130 studios, the same standard for excellence in printing, timeliness, and customer service is guaranteed. This is why we have an exceptional net promoter score with our clients of 96. Working at an independently owned and operated SpeedPro studio sets you up for a bright future. Studio employees experience a fast-paced work environment with new challenges and rewarding opportunities every day. If you are looking for a monotonous desk job, this is not the right job for you.