Customer Service Rockstar In Office Position
About the Role
Join our dynamic Customer Service Representative (CSR) team at Virtual Office Solutions, where we transform conversations into booked appointments. We’re seeking energetic, driven individuals with exceptional people skills to deliver outstanding service and support to our clients.
Responsibilities
- Convert callers into satisfied customers by building trust and booking appointments.
- Listen actively, ask insightful questions, and highlight the value of our services.
- Manage multiple calls and tasks with accuracy and confidence.
- Be the friendly, professional voice that ensures customers feel valued and supported.
Requirements
- Top-notch communication skills, especially over the phone.
- Ability to thrive in a fast-paced, performance-driven environment.
- Team player with a positive, proactive attitude.
- Commitment to hitting and exceeding goals.
- Computer literacy (Google Suite experience a plus).
- Willingness to learn multiple CRM systems (training provided).
- Previous home service business experience preferred but not required.
Qualifications
- Experience with ServiceMonster, HouseCall Pro, or Jobber is a plus.
- Ability to multitask and stay organized.
Benefits
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Flexible schedule
- Paid time off
- Training & development
- Vision insurance
- AFLAC
- Paid holidays after 60 days
- Business casual working environment
- Discounts on carpet cleaning
Pay
Starting pay: $15 per hour, with bonuses based on bookings and performance.
Schedule
Positions available:
- Wednesday, Thursday, Fridays: 11am - 7pm
- Every Saturday or Every Other Saturday
Office hours: Mon - Thur 6:30am-8:30pm, Fri 6:30am-8:00pm, Sat 7am - 8pm, Sun 9am-5pm.
Location
1821 Belt Line Road, Garland, TX 75044
Why Join Us?
At our Call Scheduling Center, we don’t just answer phones—we build trust and keep our clients’ businesses running smoothly. You’ll be part of a supportive team that values professionalism, integrity, and growth. We offer opportunities for advancement, as we promote from within, and provide a positive, family-like work environment.