Customer Service & Retail Sales Floor Support - Newbury Rack

About the role

Join the Nordstrom Rack team in a fast-paced, high-energy environment where you’ll collaborate with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience while maintaining a clean and clutter-free store. Flexibility is key, as you may work in different areas of the store, including Sales, Customer Service, Stock, and Fulfillment departments. The specific role will be discussed during the interview process.

Responsibilities

Sales and Customer Service

• Work with the team to keep the salesfloor "runway ready" by re-merchandising, straightening, and ensuring proper sizing and stock levels throughout the day.
• Assist customers with transactions across multiple platforms (in-store, online, and mobile), including operating a point-of-sale system, bagging items, and handling bulky or heavy merchandise.
• Support fitting room operations by greeting and assisting customers, sorting clothing, and returning items to the salesfloor.
• Maintain a clean and organized customer experience by sorting and returning clothing to the salesfloor.
• Keep stockrooms organized, ensuring merchandise is properly checked in and accurately ticketed.
• Demonstrate expertise in all store technologies.
• Adhere to operational, merchandise, and asset protection standards.
• Promote initiatives like the Nordstrom Rewards program.

Stock Support and Fulfillment

• Receive, unload, and unpack freight, delivering newly arrived merchandise to selling departments.
• Fulfill customer orders in a timely manner following quality standards.
• Prepare and ship customer orders while adhering to packing and shipping standards.
• Utilize inventory management systems to scan, process, and research merchandise shipments.
• Maintain clean and organized selling floors and stockrooms.
• Provide general store support, including setting up special events, organizing backrooms, handling markdowns, and relocating store fixtures.

Requirements

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative, and a high level of ownership.
• Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work a flexible schedule based on business needs.

Physical Requirements

• Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Handling bulky and awkwardly shaped items, including reaching above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
• For Stock and Fulfillment roles: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Pay

The hourly pay range for this position is $18.15 - $18.85, depending on location, job-related knowledge, skills, and experience.

Benefits

• Medical, vision, and dental insurance.
• Retirement savings plan (401k) with potential performance-based incentives/bonuses.
• Paid Time Off (PTO) accruals and holidays.
• Life insurance and disability coverage.
• Merchandise discount and Employee Assistance Program (EAP) resources.