Customer Service & Retail Sales Floor Support - Bowman Place Rack

About the role

The ideal Nordstrom Rack team member enjoys working in a fast-paced, high-energy environment. You’ll make the customer experience quick, easy and fun while helping customers uncover the great deals they're looking for.

Responsibilities

- **Sales and Cashier:** - Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor. - Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program. - Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed. - Work with the team to ensure the sale’s floor stays "runway ready" through re-merchandising and straightening throughout the day. - Assist customers with a variety of transactions through a seamless and friendly experience. - Demonstrate expertise in all technologies used in the store environment. - Defuse customer situations and provide resolutions in a timely and effective manner. - **Stock Support and Fulfillment:** - Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments. - Fulfill customer orders in a timely manner following quality standards. - Prepare and ship customer’s orders following quality, packing and shipping standards. - Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes. - Assist in maintaining clean and organized selling floors and stockrooms. - Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures.

Requirements

- Clear, effective communication with strong interpersonal skills. - Accountability, initiative and a high level of ownership. - Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment. - The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds (Stock Support or Fulfillment Role). - The ability to work a flexible schedule based on business needs.

Qualifications

No specific qualifications are listed, but candidates should be able to perform the essential functions of the job with or without reasonable accommodations.

Skills

- Proficiency in using store technology. - Ability to handle customer inquiries and resolve issues effectively. - Strong organizational and multitasking abilities. - Physical stamina to lift and move merchandise.

Benefits

- Medical/Vision, Dental, Retirement and Paid Time Away. - Life Insurance and Disability. - Merchandise Discount and EAP Resources. - Performance-based incentives/bonuses. - 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Pay

Pay range details are provided in the job description. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

Schedule

Flexible scheduling is required based on business needs.