Customer Service Reps 3PL
Position Purpose/Summary
The CSR (3PL) is responsible for processing orders to the distribution floor for accurate and timely routing/shipping. The overall job will focus on shipping orders within customer's requirements. Candidate should have prior customer service experience in a busy logistics/shipping warehouse environment; be highly organized with an ability to handle multiple tasks; and establish a great relationship with customers over the phone, email, and/or chat.
Position Responsibilities-Tasks-Deliverables
- Maintain accuracy and timeliness in order processing.
- Routinely schedule and print Bills of Lading for carrier loads.
- Ensure compliance with customers' routing/vendor standards to minimize chargebacks.
- Collaborate with the distribution center floor to confirm dock shipments.
- Solve problems related to orders with support teams.
- Perform additional duties as directed by the WH Administrative Manager.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life & AD&D Insurance
- 401(k) with match
- Pet Insurance
- Paid time-off
- Paid holidays
- Tuition reimbursement
- Flexible Spending Account
- Dependent Care Subsidy
- Childcare Resources
- Commuter Benefits
- Employee Assistance Program
- Disability Insurance
- Employee Discounts
Qualifications
- High School Diploma or equivalent
- 2 years prior experience working in a CSR role in Logistics/Shipping/Distribution Center or similar office environment
- Customer Service experience within 3PL environment preferred
- A working knowledge of shipping documents is preferred (bills of lading, packing slips, manifests)
- Strong decision-making and organizational skills
- Hardworking, self-starter, and problem solver
- Detail-oriented and able to handle multiple tasks simultaneously
- Basic-Intermediate understanding of MS Office (Excel, Word, PowerPoint, email)
- Working knowledge of warehouse management systems, e.g. Navision, SAP, AS400
- Strong communication skills, both verbal and written
- Ability to communicate effectively and tactfully with customers, team, transportation carriers, management, and other departments
- Professional communication via phone, email, or chat
- Strength N/A
- Movement: Sitting for long periods of time, some standing or walking may be required
- Hearing: Tolerate a quiet working area or warehouse noise such as forklift traffic or truck noise
- Vision: Spend an extended amount of time on a computer reading emails, spreadsheets, and working in a database
- Miscl.: Less than 5% travel, own reliable transportation, own tools, own technology
Company Information
The Visual Pak Companies are aligned with many of the largest consumer product companies in the household, personal care, automotive, and food product industries. With 30 years of consistent growth, the company's best-in-class workforce forms the foundation for its collective success. The Visual Pak is seeking innovative and dedicated achievers who encourage a healthy work/life balance to join their team.
The Visual Pak is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender (orientation or identification), sexual orientation, veteran status, or any other basis covered by federal, state, or local laws.