Customer Service Represntative - Japanese Interpreter

Achieving our goals starts with supporting yours. Grow your career, access top‑tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

Description

Customer Service Representative Interpreter – Japanese language. As the face of our customer, you will interact with domestic and international travelers in airport lobbies and at gates, assisting with ticketing, baggage, and greeting customers as they start and end their journey. You will provide friendly, professional, confident, and insightful service to resolve travel issues and make experiences memorable.

Responsibilities

• Interact with customers in a kind and useful manner to craft memorable experiences and build loyalty.
• Anticipate customer needs and maintain responsibility when inconveniences arise.
• Work each day with a safety mentality, upholding the highest standards for yourself and others.
• Navigate challenges steadily yet adaptably, maintaining composure and not taking customer frustration personally.
• Collaborate with colleagues, supporting them in adopting new processes and technologies.

Qualifications

• High school diploma, GED, or equivalent.
• Minimum age of 18 years.
• Proficient in English and Japanese (speaking, reading, and writing).
• Excellent communication skills.
• Comfortable working with computers, mobile devices, and new technologies.
• Ability to work day and night shifts, weekends, and holidays.
• Physical ability to stand and walk for an eight‑hour shift, and to lift and handle baggage.
• Ability to acquire a SIDA badge and meet airport badging requirements.
• Legally authorized to work in the United States without sponsorship.
• Ability to meet company attendance, uniform, and appearance standards.

Pay

The starting rate for this role is $21.14. This position is also bonus eligible (profit sharing).

Benefits

• Medical, dental, and vision insurance
• Life, accident, and disability coverage
• Employee assistance program
• Commuter benefits
• Paid holidays and paid time off
• 401(k) plan
• Pension
• Flight privileges (subject to collective bargaining agreement)