Customer Service Represetative

About the role

San Luis Garbage, a Waste Connections company, is looking for a Customer Service Representative to join the team at our location in San Luis Obispo, CA.

Responsibilities

• Work in conjunction with other departments to resolve customer disputes and demonstrate the ability to become proficient in the use of proprietary operational systems.
• Interview customers and record interview information into computer for customer service; talk with customers by phone and in person to receive orders for installation, turn on, discontinuance, or change in service.
• Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records, and issue discontinuance orders.
• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
• Deliver services to customers in a manner that promotes goodwill; interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
• Work in a fast-paced, cooperative, high call volume environment.
• Solicit sale of new or additional services.

Working conditions

• Work environment is an office setting; areas are clean, ventilated, and well lighted.
• Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
• CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service.
• Some calls are evaluated to ensure high standards.
• Long periods spent sitting, typing, or looking at a computer screen are common.

Requirements

• Ability to read, write, comprehend, and communicate in English.
• 2 years of Customer Service experience in a high call volume atmosphere.
• Experience with MS Word, Excel, and Email preferred.
• Typing and 10-key skills are required.
• Excellent organization and communication skills.
• Bilingual speaker preferred (Spanish/English).
• Ability to analyze and solve problems; gather data, compile information, and prepare reports.
• Collections experience is a plus.

Pay

Starting pay $21-23/hour depending on experience. The pay range for this job category is $21-29/hour.

Schedule

Monday–Friday, 8:00 AM – 4:30 PM.

Benefits

• Regular wage increases
• Great family benefits (medical, dental, vision)
• Flexible spending account
• Long-term and short-term disability
• Life insurance
• 401K matching and retirement
• Unlimited opportunities to "Connect with Your Future"
• Stable hours