Customer Service Rep

Position Summary

The role of the Customer Service Rep is to provide stellar customer service to Parker Hannifin's premier customers through online requests, working with the sites/plants, and dealing with the day-to-day challenges and setting ourselves up for success.

Responsibilities

• Enters orders into computer system, verifies all information entered, interfaces with shipping as needed and maintains files for this paperwork.
• Quickly and accurately responds to customer requests.
• Acts as a liaison and expedites process between customer and production.
• Handles cancellations or changes in sales orders internally or externally and communicates the changes to the related internal departments or the customer.
• Maintains close liaison with Manufacturing to ensure that delivery dates are quoted within a time frame that is attainable while following the guidelines of the on-time delivery program.
• Participates in training sessions, meetings, skill building and professional development classes.
• Administers customer service accounts of moderate scope, and complexity to achieve division business objectives as well as meet customer performance expectations.
• Responsible for seeing the direction and oversight of assigned customer accounts carried out.
• Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and discounts based upon predetermined scope.
• Works with Accounting to research credits and debits and creates quotes for Value-Add services.

Qualifications

• Min. 2 years customer service/account management experience.
• High School Diploma or GED required.
• Must be able to pass a 5-panel drug screen & background check.