Customer Service Representitive (CSR)

About the role

Currently, we are looking for an outgoing and self-assured Customer Service Representative (Sales Support) to support the growth and development of OmniCable. The successful candidate will provide best-in-class customer service and promote positive customer relationships.

Responsibilities

• Support Account Managers by assisting with customer needs, issues, and other related administrative duties
• Establish and maintain positive work relationships with internal team and customers
• Proactively engage under-penetrated account base, to promote OmniCable awareness and cultivate business
• Support order completion with customers as needed
• Receive and coordinate incoming call overflow
• Enter and maintain customer information, questions, and issues in OPUS and SFDC
• Provides friendly and efficient Customer Service throughout.

Requirements

• High School Diploma
• Microsoft Office Proficiency
• Exceptional organizational & time management skills
• Strong communication & interpersonal skills

Qualifications

• Bonus Bachelor’s Degree, or equivalent experience
• Salesforce.com proficiency (or another CRM system)
• Experience with service industry or call center
• Experience with industrial sales

Benefits

• Competitive Medical / Dental / Vision / Prescription Plans
• No-cost Life / STD / LTD / AD&D
• Health Savings & Dependent Care Accounts
• 401k Retirement Savings Plan with competitive employer match
• Tuition Reimbursement
• Scholarship Fund
• Flexible Workplace