Customer Service Representitive (CSR)

About the role

OmniCable is seeking an outgoing and self-assured Customer Service Representative (Sales Support) to support the company’s growth and development. The successful candidate will provide best-in-class customer service and promote positive customer relationships.

Responsibilities

• Support Account Managers by assisting with customer needs, issues, and other related administrative duties
• Establish and maintain positive work relationships with internal team and customers
• Proactively engage under-penetrated account base to promote OmniCable awareness and cultivate business
• Support order completion with customers as needed
• Receive and coordinate incoming call overflow
• Enter and maintain customer information, questions, and issues in OPUS and SFDC
• Provide friendly and efficient customer service throughout

About the company

OmniCable, LLC is a premier redistributor of wire and cable, electrical products, and value-added services. With a multi-million-dollar inventory and the acquisition of Houston Wire & Cable, OmniCable offers distributors products from the industry’s leading manufacturers across 16 North American distribution centers. Since its founding in 1977, OmniCable has exclusively served distributors and operates as a subsidiary of Dot Family Holdings.

The company’s mission is to empower shared success by being the best vendor to customers, the best customer to vendors, and the best employer to employees through innovation and collaboration.

Requirements

• High School Diploma
• Proficiency in Microsoft Office
• Exceptional organizational and time management skills
• Strong communication and interpersonal skills

Preferred Qualifications

• Bachelor’s Degree or equivalent experience
• Proficiency in Salesforce.com or another CRM system
• Experience in the service industry or call center
• Experience with industrial sales

Benefits

• Competitive medical, dental, vision, and prescription plans
• No-cost life, short-term disability, long-term disability, and AD&D insurance
• Health Savings Account and Dependent Care Accounts
• 401k Retirement Savings Plan with competitive employer match
• Tuition reimbursement
• Scholarship fund
• Flexible workplace