Customer Service Representitive (CSR)
About the role
We are looking for an outgoing and self‑assured Customer Service Representative (Sales Support) to support the growth and development of OmniCable. The successful candidate will provide best‑in‑class customer service and promote positive customer relationships.
About the company
OmniCable, LLC is a premier redistributor of wire and cable, electrical products, and value‑added services. With a multi‑million‑dollar inventory and the acquisition of Houston Wire & Cable, OmniCable offers distributors products from the industry’s leading manufacturers through 16 North American distribution centers. Founded in 1977, OmniCable sells exclusively to distributors and is a subsidiary of Dot Family Holdings. The company’s mission is to empower shared success by being the best vendor to customers, the best customer to vendors, and the best employer to employees through innovation and collaboration.
Responsibilities
- Support Account Managers by assisting with customer needs, issues, and related administrative duties.
- Establish and maintain positive work relationships with internal teams and customers.
- Proactively engage under‑penetrated accounts to promote OmniCable awareness and cultivate business.
- Support order completion with customers as needed.
- Receive and coordinate incoming call overflow.
- Enter and maintain customer information, questions, and issues in OPUS and Salesforce.com (SFDC).
- Provide friendly and efficient customer service throughout each interaction.
Requirements
- High School Diploma (Bachelor’s Degree or equivalent experience is a bonus).
- Proficiency with Microsoft Office.
- Exceptional organizational and time‑management skills.
- Strong communication and interpersonal abilities.
- Experience with Salesforce.com or another CRM system (preferred).
- Experience in a service industry, call center, or industrial sales environment.
Benefits
- Competitive medical, dental, vision, and prescription plans.
- No‑cost life, short‑term disability, long‑term disability, and AD&D coverage.
- Health Savings and Dependent Care Accounts.
- 401(k) retirement savings plan with competitive employer match.
- Tuition reimbursement and scholarship fund.
- Flexible workplace arrangements.