Customer Service Representatives - Tysons, VA

This job requires you to work at home 2 days and onsite 3 days per week at: 7901 Tysons Corner Center (Suite E9l), McLean, VA 22102.

About the role

Join us and support one of our public utility clients while working with leading technologies and systems, as well as a dedicated team of leaders and peers. Because our client is a public utility, we support them and their customers 24/7. Employees must have full availability to work various shifts and be able to work at least one weekend day.

Benefits

• Hourly rate of $20.50
• Medical, dental, and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee discounts
• EAP & Health and Wellness programs, including a personal trainer dedicated to Sutherland

Requirements

• Excellent verbal and written communication skills
• Full-time availability
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office
• Experienced in customer service with strong multi-tasking skills
• High school diploma or equivalent

Remote work requirements

We will supply equipment, but to work from home, you must have:

• Excellent Internet connectivity with access speeds of at least 5 Mbps upload and 30 Mbps download (the faster, the better)
• In-house network and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free, secure place to work