Customer Service Representative (Work from Home/Hybrid)

Job Description

- Answer incoming calls and respond to customer's requests - Ability to work in a fast paced environment - Book appointments for members with a high degree of data accuracy - Maintain excellent written and verbal communication skills on a consistent basis - Identify and escalate issues to supervisors - Responsible for adapting to fast changing guidelines with customers - Informs clients by explaining procedures; answering questions; providing information - Maintain quality results by adhering to standards and guidelines

Requirements

- High school graduate or G.E.D. - Minimum of one year experience in an inbound/outbound call center or retail environment is preferred - Excellent oral and written communication skills - Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously - Ability to type at least 25 words per minute is preferred - Experience in providing exceptional customer service and maintaining established quality requirements - Must be able to pass a background check

Benefits

- Opportunity to continue working from home in our post-pandemic workplace - Retention bonus at both the 6 month and 1 year mark - Eligible for Medical, Dental, and Vision after 60 days of continuous employment - $15,000 Life Insurance (Company Paid) - 401K plan eligibility after 1 year of service w/company match of up to 4% - Paid Time Off - Earn 10 days per year after 90-day probationary period - Monthly Incentive Bonus Plan (up to $300) - Weekly/monthly gift card drawings/contests for meeting goals - Career learning and development programs - Casual dress code

Pay and Schedule

- Salary: $14.50/hour - This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training.