Customer Service Representative - Work from home

UnifyCX is growing and we are looking for an experienced and extraordinary Customer Service Representative to join our motivated and ambitious Work from Home team.

Pay

• Bilingual: $17.25 per hour
• English: $16 per hour

Benefits

• Comprehensive benefits package including health, life, vision, and dental insurance
• 4% max matching 401K
• Other financial opportunity options

Schedule

Training Hours: M-F 8:00 am – 4:30 pm CST (3.5 weeks duration)

Hours of Operation: M-F 7 am – 10 pm CST; Sat 8 am – 5 pm CST

All schedules following training will fall within the above Hours of Operation.

Availability to work Monday through Saturday between 8 AM – 11 PM EST.

Responsibilities

• Effectively communicate with customers over the phone and through various electronic channels for accessing account information and product offerings
• Provide extraordinary customer service to build positive rapport on every interaction
• Consistently meet or exceed daily, monthly, and quarterly sales goals
• Follow customers through authentication and call quality standards
• Receive inbound calls for upsell of products and services to existing customers
• Some outbound calls as needed
• Consistently present a professional image while conveying a positive and customer service experience
• Manage your time effectively to keep up with the incoming calls from the queue
• Work independently and maintain productivity
• Maintain current knowledge of and follow all policies and procedures while ensuring protection of customer confidentiality and privacy
• Accurately document information exchanged during each call
• Promote products and services; consistently cross-sell products at every opportunity
• Effectively probe to discover customer needs
• Other duties as assigned by management

Requirements

• Minimum 6 months of customer service experience in a contact center environment
• Great listening skills and customer-focused sales approach
• Excellent communication skills and professional telephone demeanor
• Strong computer skills and ability to learn new applications
• Strong organizational and time-management skills
• Exceptional attention to detail
• Must reside in one of the following areas: San Antonio, TX or Louisville, KY

About Us

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. UnifyCX is a certified minority-owned business.