Customer Service Representative - Winston Collection

About the role

Winston Collection seeks a self‑directed Customer Service Representative (CSR) to manage customer accounts, liaise with outside sales representatives, and handle assigned projects. The role reports to the CSR Manager and is based onsite in Rochester Hills, Michigan.

Responsibilities

• Manage customer accounts from initial orders to finalization.
• Communicate with outside sales representatives as well as corporate and wholesale customers.
• Understand color patterns, leather headcovers & accessories, and other information necessary for maintaining processes.
• Maintain a high level of professionalism with clients and work to establish a positive rapport with every customer.
• Answer questions from customers or individuals about products or direct them to the appropriate person.
• Follow up on orders to ensure delivery by specified dates.
• Build relationships with customers and clients.
• Proof designs from the art department.
• Understand company trademarks and registrations.
• Learn and understand the purchase order process.
• Communicate with customers over multiple email systems.
• Work with company‑related websites and website orders.

Requirements

• Customer service experience (preferred)
• High school degree (preferred)

Qualifications

• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to manage multiple projects simultaneously
• Ability to deal promptly with various types of client demands

Skills

Effective communication, organization, multitasking, and client‑service responsiveness.

Benefits

• 401K with company match
• Health care (medical, dental, vision)
• Employee Assistance Program
• PTO (vacation, personal days, 9 company holidays)
• Opportunities for continuing education
• Employee product discounts

Pay

$20 – $21 per hour

Schedule

Full‑time, hourly