Customer Service Representative - Walk In Center
About the Role
This position requires you to reside within 75 miles of Portsmouth, VA. If chosen for the position, you'll be assigned to work onsite at either 4010 Victory Blvd. Suite 150, Portsmouth, VA 23701, or 1701-C Church St. Norfolk, VA 23504.
Responsibilities
During a typical day, you’ll:
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Resolve escalated or complex concerns from customers, ensuring their experience is exceptional rather than average
Requirements
- 6 months or more of customer service experience
- High school diploma or equivalent
- Computer experience
- A caring and supportive nature
What You Can Expect
- Supportive environment for your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by company values
- Comprehensive onboarding and ongoing training, including individualized webcam-enabled engagement and coaching, plus access to thousands of free courses for career growth
Benefits
- Base wage starting at $15.50 per hour plus performance bonus and opportunities
- Healthy benefits package based on your position, which may include PTO, tuition reimbursement, and health and wellness incentives
Visit TTEC’s employee benefits page for more information.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer committed to building a diverse and inclusive workforce that reflects the communities we serve. We embrace and empower the unique cultures and perspectives within our global teams, ensuring all employees feel valued and can be their authentic selves at work.