Customer Service Representative, Transportation

About the role

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. We operate private shuttle and public transit systems across the U.S., serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable, and sustainable transportation options.

The Customer Service Representative is a key part of our Customer Service team. Core competencies for success in this position include a customer focus, problem-solving, sales and customer retention skills, and proficiency with technology.

Responsibilities

• Act as a liaison between the customer and the company.
• Provide a world-class customer experience to both internal and external customers via phone, email, and chat.
• Assist customers with service requests, changes, cancellations, and other queries.
• Resolve customer service issues via phone, email, and chat.
• Capture detailed customer charter requests and provide accurate quotations.
• Follow up with leads via phone, email, and chat.
• Assist customers with single-call issue resolution.
• Ensure personal revenue goals and objectives are exceeded.
• Directly contribute to department revenue goal attainment.
• Perform other duties as assigned.

Requirements

• High school graduate or equivalent.
• Customer service experience in a contact/call center environment required.
• Excellent oral communication skills to respond professionally to callers and visitors.
• Demonstrated ability to handle a wide range of demanding inquiries diplomatically.
• Strong interpersonal, written, and oral communication skills.
• Critical thinking and problem-solving skills.
• Computer literacy, preferably in word processing and spreadsheets.
• Prioritization, organization, coordination, and time management skills.

Preferred Qualifications

• Prior logistics/charter sales experience.
• Transportation industry experience.
• Bilingual English/Spanish.

Benefits

Physical Health

• Exceptional medical, dental, vision, and life insurance benefits.

Financial Health

• Competitive compensation packages.
• 401(k) with 4% employer match.
• Financial wellness tool.
• Commuter benefits.

Emotional Health

• Employee Assistance Program (EAP).
• Paid time off (PTO) for part-time and full-time positions.
• Paid holidays.
• Pet and legal insurance.

Personal Development

• On-the-job training and skills development.
• Internal transfer opportunities for career growth.

Benefits vary by position and location.