Customer Service Representative - Trainee

Description Provide service excellence to our prospects and customers by accurately and efficiently fulfilling their needs. Responds to customer requests for price & availability, product information, technical support and expedites. This position may be based at any of Wilson Company’s branch locations across Texas. Duties/Responsibilities Engage with Internal and External Customers on behalf of Wilson CompanyWork with internal CSR teams and other departments to find appropriate solutions to problems.Process telephone, mail, EDI, email and fax quotations and ordersSolve customer application problemsServe walk-in customers as neededCross over competitive productsPurchase parts for rush ordersExpedite orders for customersProcess customer returnsTrouble shoot and resolve order processing issuesLoad customer part number cross-references & specific pricing informationUtilize printed and on-line vendor information resourcesKeep product and reference information up to dateProvide literature to customersPick, pack and ship items if necessaryAssist with cycle counting if requiredAssist with Retail store activities as required Requirements Required Skills/Abilities: Ability to be courteous and have a positive attitudeGood listening & clarification skillsAbility to work well in a fast-paced team environmentMust be detail oriented and maintain a high level of accuracyAbility to build and maintain long term relationshipsAbility to continuously improve knowledgeGood communication and problem-solving skillsGood working knowledge of various computer programs including MS Office computer programsGood mechanical aptitudeKnowledge of fluid power products preferred or ability to obtain Industrial Fluid Power Certification (IFPS) as a hydraulic specialist, pneumatic specialist and/or connector specialist within 2 years. Education And Experience Technical school or four-year degree preferred, or 2-4 years of industry experience.1 year of experience with fluid power/motion control products preferredTwo years of customer service experience requiredValid driver’s license and acceptable motor vehicle record required. Physical Requirements Standing, walking, and sitting for long periods of timeUse of hands and arms to touch, lift, reach, etc.Ability to lift packages, boxes, files, and open filing cabinets and storage areasTalking and hearingAbility to occasionally lift up to 10 lbs. Salary Range: $19.23/hr - $23.08/hr, or approximately $40,000-$48,000 annually Employment is contingent upon successful completion of a background check, drug screening, and acceptable motor vehicle record, as well as possession of a valid driver’s license prior to start date.