Customer Service Representative Trainee

About the role

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers. Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/ The Customer Service Representative Trainee will be learning all aspects of customer service including: Shipping and ReceivingProduct look-upInquiry quotationProblem solvingTraining in cutting tools, bearings and power transmission, pump parts, and pump applicationsWorking with reportsDaily work duties completed in a timely fashionMay be needed to support other DXP locations Location: USA:CA:Rancho Cucamonga Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test.

Responsibilities

• Learning all aspects of Customer Service
• Shipping and Receiving
• Product look-up
• Inquiry quotation
• Problem solving
• Training in cutting tools, bearings and power transmission, pump parts, and pump applications
• Working with reports
• Completing daily work duties in a timely fashion
• Supporting other DXP locations as needed
• Maintaining a clean and orderly work area

Qualifications

• Ability to type and navigate a computer and the internet
• Self-motivated with the ability to work independently
• Excellent customer service skills
• Previous sales and customer service experience preferred
• Strong data entry, organizational, and multitasking skills
• #ZRTS
• Education: High School Diploma or GED required

Benefits

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.

Pay

Pay Range: $17.00 - $20.00 per hour DOE (Depending on Experience). Salary is commensurate with experience.

Schedule

Shift Time/Overtime: Monday through Friday, 8:00 a.m. to 5:00 p.m., with overtime as needed.