Customer Service Representative- Top Producer Support

Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”. About This Position The Customer Service Representative- Top Producer Support (internally known as Platinum Specialist) is responsible for partnering with assigned Top Producers from our sales force to assist them in growing their business from the perspective of Home Office processing and knowledge transfer. The Specialist primary duties is to act as the primary liaison between the individual and the Home Office to resolve issues, expedite processing, minimize and/or avoid processing delays and answer all Insurance-related questions. This position works closely with management to make recommendations to improve the Field’s experience overall with the Home Office. This is hybrid position, that requires 3 days onsite in the Duluth, Georgia office and 2 days working remotely weekly. The salary range for this role is $52K - $57K. This role is not eligible for sponsorship. Responsibilities & Qualifications Job Duties & Responsibilities: Develop and maintain relationships with Top Producer membersConsistently excel in service expectationsProvide support to the members in all aspects of Life Operations, including Compensation and LicensingAct as an advocate for the members’ causeRepresent Field’s interest in company meetingsRelate to business owners and the sales mentalityWork independently with little directionThink outside the box Acts as an Subject Matter Expert in all areas of Life Insurance Operations Answers telephone inquiriesResearch and problem-solve issuesMentor new associatesRepresent unit in staff meetings for improvement opportunities and processing gaps Prepare and analyze business Analyze types of calls to determine if there is an opportunity for improvement and offer recommendationsRemain current on all policies and procedures Work Hours 10:00 AM – 7:00 PM Qualifications Bachelor’s Degree or equivalent work experience in Insurance IndustryBi-lingual (English/Spanish) is preferredLife License required or obtained within 60 days of hireKnowledge of Insurance OperationsExcellent writing, presentation, communication and coaching skillsExcellent organizational skillsExcellent problem solving/analysis skillsExcellent interpersonal skillsAbility to manage multiple priorities and prioritize appropriatelyAbility to quickly and efficiently adapt to changes in procedures or policiesAble to perform assigned tasks within the specified time frames and meet quality expectationsAble to work with various key personnel and management in order to better serve the top producersExperience in sales or business ownership a plus FLSA Status This position is exempt (not eligible for overtime pay): No Our Benefits Day one health, dental, and vision insurance401(k) Plan with competitive employer matchVacation, sick, holiday and volunteer time offLife and disability insuranceFlexible Spending Account & Health Savings AccountProfessional developmentTuition reimbursementCompany-sponsored social and philanthropy events It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws. At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.