Customer Service Representative - Temecula

Job Description Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands) Temecula, CA | Onsite Monday–Friday | 8:00 a.m. – 5:00 p.m. Hourly Pay: $24.00 – $26.00 (based on experience) Role Purpose The Customer Service Representative plays a key role in delivering an exceptional customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to drive efficient outcomes and high customer satisfaction. 🏢 About MITER Brands MITER Brands is one of the nation’s leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard, MI Windows & Doors, and PGT Innovations. With manufacturing facilities across the U.S., we are committed to innovation, quality, and delivering exceptional service for our customers and our team members. Core Skills (Required) These are the skills needed to be successful from day one: Customer Communication: Ability to communicate clearly, professionally, and empathetically via phone and emailProblem Solving: Ability to assess customer concerns, determine appropriate next steps, and drive resolutionOrganization & Accuracy: Strong attention to detail when managing requests, documentation, and follow‑upsTime & Priority Management: Ability to manage multiple requests while meeting deadlines in a fast‑paced environmentScheduling & Dispatch Coordination: Experience coordinating schedules, managing appointments, and optimizing technician routing to meet service timelinesCollaboration: Ability to work effectively with cross‑functional teams to resolve customer issuesProfessional Judgment: Ability to handle sensitive situations, payments, and customer data responsibly Transferable & Learnable Skills These skills can be developed with training and on‑the‑job support: Learning product knowledge related to windows, doors, and warranty processesNavigating internal systems to track warranty claims, service requests, and paymentsDispatching and scheduling field service technicians across assigned regionsCommunicating service timelines and setting clear customer expectationsPrioritizing and adjusting schedules to accommodate urgent or changing service needsAdapting to shifting priorities while maintaining service quality What Success Looks Like In this role, success means: Customer inquiries are resolved accurately and within expected timelinesWarranty claims are validated and processed efficientlyField technicians are scheduled and dispatched effectively to maximize service efficiencyYou are able to successfully manage a high-volume workload without sacrificing quality or customer experienceCustomers feel informed, supported, and confident throughout the processInternal partners receive complete, timely information to support resolutionService commitments and quality standards are consistently met 2–3 years of previous customer service or scheduling/dispatch experience preferred. Tools & Work Environment High-volume phone and email communication with customersInternal service, dispatching/scheduling, and payment systemsCross‑functional collaboration with Field Service, Sales, Leadership, and EngineeringFast‑paced, customer‑focused environment requiring flexibility and professionalism Education & Experience (Flexible) High school diploma or equivalent requiredCustomer service, dispatching, scheduling, or coordination experience preferredExperience in manufacturing, building materials, construction, or service industries is a plusExperience in windows, millwork, or warranty processes is helpful but not required Why Join MITER Brands? Stable weekday scheduleCompetitive hourly payOpportunity to work with trusted, nationally recognized brandsSupportive, team‑oriented environmentClear career growth opportunities into roles such as Senior Customer Service, Dispatch/Operations, or Inside SalesHands-on training and development to expand your skills in customer service, operations, and schedulingA role where your work directly impacts customer satisfaction and business success What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan optionsPrescription drug coverageDental insuranceVision insuranceTeladoc virtual healthcare servicesEmployee Assistance Program (EAP)Annual Wellness Clinic Financial Protection Company-paid Life InsuranceVoluntary Life InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilitySupplemental Hospital Indemnity InsuranceCritical Illness InsuranceAccident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays401(k) retirement plan with company matchTuition Reimbursement ProgramLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization And Sponsorship Disclosure The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.