Customer Service Representative (Teller)

About the role

The Customer Service Representative I (CSR) is responsible for providing exceptional customer service, including sales and service functions, and making qualified referrals in a fast-paced, process-driven team environment. The CSR I establishes relationships with customers and provides services that help customers achieve their financial dreams.

Responsibilities

• Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances.
• Adheres to the bank’s Vision, Core Competencies and Moments of Truth while listening for referral opportunities and referring customers to the appropriate areas of the bank.
• Safeguards the bank’s assets by efficiently operating a cash drawer while following the bank’s policies and procedures and adhering to the Bank Operations Manual.
• Affords assistance with any other duties assigned which may include maintaining the vault or ATM, and preparing daily reports.
• Continued education of regulations, policies, procedures and product knowledge.

Requirements

• High School graduate or GED.
• Working knowledge of computer software.
• High energy with strong interpersonal, oral and written communication skills.
• Works well in a team environment.

Qualifications

• None specified.

Skills

• Customer service.
• Cash handling.
• Sales experience.

Benefits

• None specified.

Pay

• Not specified.

Schedule

• Full-time.
• Days and hours vary according to the branch location.
• May include Saturdays.