Customer Service Representative (Teller)

About the role

The Customer Service Representative I (CSR) is responsible for providing exceptional customer service, including sales and service functions, and making qualified referrals in a fast-paced, process-driven team environment. The CSR I establishes relationships with customers and provides services that help customers achieve their financial dreams.

Responsibilities

• Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances.
• Adheres to the bank’s Vision, Core Competencies and Moments of Truth while listening for referral opportunities and referring customers to the appropriate areas of the bank.
• Safeguards the bank’s assets by efficiently operating a cash drawer while following the bank’s policies and procedures and adhering to the Bank Operations Manual.
• Affords assistance with any other duties assigned which may include maintaining the vault or ATM, and preparing daily reports.
• Continued education of regulations, policies, procedures and product knowledge.

Requirements

• High School graduate or GED.
• Working knowledge of computer software.
• High energy with strong interpersonal, oral and written communication skills.
• Works well in a team environment.

Qualifications

• Customer service, cash handling or sales experience preferred.

Skills

• Excellent customer service skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.

Benefits

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

Commensurate with experience.

Schedule

Varies according to the branch location. May include Saturdays.

Other

Minimal travel is expected for this position with the exception of float CSRs.