Customer Service Representative | Technical Support
About the role
With a passion for solving problems and an eagerness to learn, you can achieve your financial and career goals here. At Spectrum, our connectivity products – Spectrum Internet, Mobile, streaming and linear Video, and Voice – seamlessly converge to power our customers' digital lives. As a Customer Service Representative – Video Repair, you will work in one of our call center locations where you’ll be responsible for providing support and repair services for our video technology, using diagnostic tools and troubleshooting guides to provide solutions to our customers.
Responsibilities
- Utilize company tools, resources, and your subject matter expertise to troubleshoot and resolve technical issues
- Listen actively and ask probing questions to analyze common technical issues related to video
- Show understanding and deliver information clearly and politely to build rapport
- Use de-escalation techniques to remain composed during challenging interactions
- Participate in team coaching sessions and team meetings
Requirements
To help you become a subject matter expert on our products, we provide a comprehensive training program, so that you can create positive experiences for our customers - and achieve your financial goals. While six months of customer service experience is preferred, we’ll give you the tools and resources needed to build a long and successful career with us.
Qualifications
- Education: High school diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- Language: Ability to read, write, speak and understand English
- Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
- Technical Skills: MS Office, computer skills, typing
Skills
- Communication
- Organization
- Time management
- Multitasking
- Customer service
Benefits
Your Schedule
Shift start times vary based on business needs and to ensure we’re providing our customers with the support they need during peak times.
A career at Spectrum offers more than just a job—it’s an investment in your future. We provide the tools and resources you need to succeed, with robust career development programs designed to help you unlock your potential. Beyond formal training, our team provides hands-on support in the classroom and on-the-job to ensure you are comfortable and confident in your new role.
Pay
Paid on-the-job training
Full-time
Entry-level
Hourly
Career progression opportunities - earn more as you grow
Schedule
Shift start times vary based on business needs and to ensure we’re providing our customers with the support they need during peak times.
Benefits
- Competitive Compensation
- Supporting Well-Being
- Market-Leading Retirement Plan
- Employee Stock Purchase Plan
- Free & Discounted Products
- Education Benefit
Qualifications
- Education: High school diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- Language: Ability to read, write, speak and understand English
- Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
- Technical Skills: MS Office, computer skills, typing
Skills
- Communication
- Organization
- Time management
- Multitasking
- Customer service
Additional Information
The base pay for this position generally is between $20.00 and $36.35. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.