Customer Service Representative | Technical Support

About the role

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Responsibilities

• Taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.
• Providing customer support by phone, troubleshooting internet and phone technical issues, and handling basic billing inquiries and payments.

Requirements

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.
• Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications.
• Technical Skills: MS Office, computer skills, typing.

Qualifications

• Communication, organization, time management, customer service.
• Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient.

Benefits

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Pay

Details on pay are not specified in the posted job description.

Schedule

Schedules After Training: All schedules 2nd shift working minimum one weekend day and start times ranging between 3:00pm and 6:00pm.