Customer Service Representative Spanish Bilingual Small Business

About the role

Wells Fargo is seeking a Customer Service Representative in Business Banking. This role supports customers and works to improve inquiries or issues related to financial products and services through various communication channels.

Responsibilities

• Support customers with empathy regarding financial products and services through phone, text, chat, video chat, and other lines of communication in a fast-paced, high-volume environment.
• Interact with the customer service team and perform moderately complex customer support tasks.
• Manage risk by following all policies and procedures and staying updated on changes to them.
• Advocate for digital services such as online statement delivery, e-signature, and other digital opportunities, as needed.

Requirements

• 1+ year of Customer Service, Financial Services, or Contact Center support experience, or equivalent through work experience, training, military experience, or education.
• Bilingual reading, speaking, and listening proficiency in Spanish/English.
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
• Excellent verbal, written, and interpersonal communication skills with integrity and professionalism.
• Ability to execute in a fast-paced, high-demand, metric-driven call center environment.
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.
• Strong knowledge and understanding of bank policies, procedures, and systems.

Desired Qualifications

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
• Excellent verbal, written, and interpersonal communication skills with integrity and professionalism.
• Ability to execute in a fast-paced, high-demand, metric-driven call center environment.
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.
• Strong knowledge and understanding of bank policies, procedures, and systems.
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.
• Strong knowledge and understanding of bank policies, procedures, and systems.

Job Expectations

• Must be able to attend full duration of required training period.
• This position is not eligible for visa sponsorship.
• Must be able to work additional hours as needed.
• Schedule may be eligible for a shift differential under the terms of the shift differential policy.
• Must work on-site at the location posted.
• Training class starts on 9/14/2026. Training takes place Monday - Friday for 9 weeks from 8 am to 4:30 pm CST.

Training Schedule

Training class starts on 9/14/2026. Training takes place Monday - Friday for 9 weeks from 8 am to 4:30 pm CST.

Posting Location(s)

4101 Wiseman Blvd. Bldg. 106 San Antonio, TX 78251 @RWF22

Posting End Date

2 Aug 2026