Customer Service Representative - Service BDC

Sunset Automotive Group has an immediate openings for a motivated team member in our Business Development Center. In this position, you will be responding to customers who contact us by phone, email, or online chat to answer questions and set appointments for our service center. You will also make outgoing calls to current clients to remind them they are due for service and get them scheduled. Some experience with automotive service is preferred but not required. Previous success in a BDC Center or a related position such as a Call Center-Inside Sales-Customer Service-Marketing-Lead Conversion is required. Successful candidates will have ability to multi-task, be a team player, have a pleasant personality and experience working with customers by email and over the phone. If you are a Customer Service Specialist looking to further your career with an established and respected automotive dealership organization, join our team at Sunset Cadillac of Bradenton! $18-20/hr. X-time, Reynolds, OnTrac experience helpful. BDC Associate Duties As an Automotive BDC Representative, outstanding customer service skills are required. In this position, you will: Monitor and respond to internet and phone inquiriesDetermine each customer's vehicle service needs by active listeningMake outgoing calls to current clients for reminders and to set appointmentsLearn, understand, and follow call and email scriptsSet, confirm, and follow up on appointmentsPerform satisfaction surveys with customersOther duties as required (BILINGUAL CANDIDATES ALSO NEEDED) BDC Associate Requirements As an Automotive BDC Representative, you must embody Sunset Automotive Group's stellar community reputation of honesty, integrity and superior customer service. We are looking for enthusiastic individuals who enjoy working in a fast paced environment where every day brings new challenges. It is also important that you display excellent verbal and written communication and interpersonal skills. The Ideal BDC Representative Will Also Have Proven track record in BDC center or call centerExcellent customer service and communication skillsX-time, Reynolds, OnTrac experience helpfulAbility to establish rapport and build relationships to ensure repeat customersStrong multi-tasking and organization skillsIntermediate computer proficiencyVerifiable work historyProfessional appearance and demeanorStrong English skills Sunset Automotive Group Benefits In addition to a great pay plan with a solid hourly base pay with potential for more, full-time BDC Associates are eligible for the following benefits: Medical insuranceDental insuranceVision insurance401(k) retirement planShort- and long-term disability coverageLife insurancePaid time off available after 6 monthsCompany-paid trainingEmployee discounts at all Sunset locationsNo state taxes! If you are looking for a company where you will be appreciated and have opportunities to learn and advance, this is the place for you. Enjoy your job and the people you work with at Sunset Automotive Group! Sunset Automotive Group is an equal opportunity employer and a drug-free workplace. All candidates for hire must complete and pass a background check and drug screen before hire. Job Posted by ApplicantPro