Customer Service Representative - SemiTorr Group

About the role

SemiTorr Group, Inc. is a leading sales and distribution company for gas and fluid handling systems and components supporting the High Purity, Sanitary and Industrial markets. Our family of products includes process equipment, pumps, tubing, hoses, fittings, valves, filtration and instrumentation. SemiTorr is a Subsidiary of FloWorks USA LP, which is a privately held company located in Houston, Texas. The Customer Service Representative is responsible for overall order and service-related activities. Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquiries through phone, mail, email, and/or face-to-face contact with customers. Provides operational management and support at locations to ensure efficient and timely resolutions of customer service issues.

Responsibilities

• Responsible for entire order processing which includes assigning, reviewing, approving, and distributing customer order documents to all appropriate departments
• Responds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed daily
• Responsible for generating all Inspection Reports and collecting Data Packages from suppliers; confirms it corresponds to the correct product and manufacturer as well as any other special requirements noted on the orders
• Reviews and approves the complete order packet with 100% accuracy
• Supports repair department technicians as needed
• Maintains strong working relationships with internal and external customers
• Report & Resolves customer service issues
• Tracks and maintains all cases in the company’s case management system
• Responsible for ensuring timely delivery of material and required documents by providing status updates when necessary
• Responsible for MaxRecall scans and files
• Various duties assigned by the supervisor

Requirements

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to