Customer Service Representative (Self Storage)

About the role

Join a Fast-Growing Company That’s Redefining Self Storage Mini Mall Storage Properties has experienced incredible growth across North America since 2020. We're on a mission to make storage simple, secure, and convenient while delivering exceptional customer experiences at every location.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Safeguard maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials, equipment, and other items weighing up to 50 lbs on an occasional basis.

Requirements

• A high school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.

Qualifications

• Basic computer skills, including Microsoft Office.

Skills

• Customer service skills.
• Sales skills.
• Organizational skills.
• Independent work ability.

Benefits

• Competitive hourly pay & paid time off.
• Performance-based bonus program.
• Full-time daytime schedule with no late nights, early mornings, or Sundays.
• Comprehensive health, dental, vision, and life insurance benefits.
• Retail savings/401(k) matching program.
• Employee Assistance Program, employee discounts and referral program.
• Career growth opportunities in a rapidly expanding organization.
• Safety-first, team-oriented culture.

Pay

Competitive hourly pay & paid time off.

Schedule

Full-time daytime schedule with no late nights, early mornings, or Sundays.

Contact

If you're looking for a stable career with opportunities for growth and a chance to make a positive impact every day, we'd love to hear from you. Join Mini Mall and help shape the future of self-storage. For more information, visit www.minimallstorage.com/careers.