Customer Service Representative (Self Storage)

About the role

Mini Mall Storage Properties is experiencing incredible growth across North America since 2020, on a mission to make storage simple, secure, and convenient while delivering exceptional customer experiences at every location. As a Customer Service Representative (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains safe, clean, and welcoming.

What will you do?

• Assist customers in person, by phone, and online
• Convert leads into rentals through consultative selling and relationship building
• Complete rental agreements, payments, and customer documentation accurately
• Support collections, delinquency management, and auction processes
• Conduct property inspections and maintain unit inventory
• Ensure the facility meets cleanliness, safety, security, and brand standards
• Process payments and complete daily business reconciliation
• Support maintenance and property improvement initiatives
• Safely lift, carry, and transport materials, equipment, and other items weighing up to 50 lbs on an occasional basis

What will you need?

• High school diploma or equivalent
• Experience in customer service, sales, retail, hospitality, or property management is an asset
• Strong communication and organizational skills
• Comfortable working independently and managing multiple priorities
• Basic computer skills, including Microsoft Office

Benefits

• Competitive hourly pay & paid time off
• Performance-based bonus program
• Full-time daytime schedule with no late nights, early mornings, or Sundays
• Comprehensive health, dental, vision, and life insurance benefits
• Retirement savings/401(k) matching program
• Employee Assistance Program, employee discounts and referral program
• Career growth opportunities in a rapidly expanding organization
• Safety-first, team-oriented culture