Customer Service Representative (Self Storage)
About the role
Join a fast-growing company that’s redefining self storage. As a Customer Service Representative, you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains safe, clean, and welcoming.
Responsibilities
- Assist customers in person, by phone, and online.
- Convert leads into rentals through consultative selling and relationship building.
- Complete rental agreements, payments, and customer documentation accurately.
- Support collections, delinquency management, and auction processes.
- Conduct property inspections and maintain unit inventory.
- Ensure the facility meets cleanliness, safety, security, and brand standards.
- Process payments and complete daily business reconciliation.
- Support maintenance and property improvement initiatives.
- Safely lift, carry, and transport materials, equipment, and other items weighing up to 50 lbs on an occasional basis.
Requirements
- High school diploma or equivalent.
- Experience in customer service, sales, retail, hospitality, or property management is an asset.
- Strong communication and organizational skills.
- Comfortable working independently and managing multiple priorities.
- Basic computer skills, including Microsoft Office.
A background check is required as part of our hiring process.
Benefits
- Competitive hourly pay & paid time off.
- Performance-based bonus program.
- Full-time daytime schedule with no late nights, early mornings, or Sundays.
- Comprehensive health, dental, vision, and life insurance benefits.
- Retirement savings/401(k) matching program.
- Employee Assistance Program, employee discounts, and referral program.
- Career growth opportunities in a rapidly expanding organization.
- Safety-first, team-oriented culture.
About us
Mini Mall Storage Properties has experienced incredible growth across North America since 2020. We're on a mission to make storage simple, secure, and convenient while delivering exceptional customer experiences at every location. We are guided by Integrity, Grit, Customer Focus, Community, and Safety & Security.
We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be and bring their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results.