Customer Service Representative -Remote Position

PMC Integrity LLC is seeking motivated Remote Customer Service Representatives to join our Debt Management and Collections System (DMCS) team. Support Federal Student Aid borrowers from home while building your customer service career with a trusted, growing organization.

About the role

Start or grow your remote customer service career supporting Federal Student Aid borrowers. As a Customer Service Representative, you'll help borrowers with routine loan servicing questions by phone, email, or chat. This work-from-home call center role offers competitive pay, Health & Welfare fringe benefits, and paid vacation, holiday, and sick time under the Service Contract Act (SCA).

Responsibilities

• Assist Federal Student Aid borrowers with routine loan servicing questions via phone, email, or chat
• Use resources and tools such as IM Chat, helpful guides, best practices, and training material to communicate effectively
• Identify new scenarios and ask for guidance when needed
• Take accurate notes and refer to them during processing
• Adhere to policies protecting personally identifiable information
• Write using proper grammar and punctuation
• Navigate Microsoft Excel spreadsheets
• Work scheduled holidays, overtime, and Saturdays as required

Requirements

• High School diploma or GED
• 6+ months of customer service, administrative, or call center experience
• Must speak, read, and write English fluently
• Basic math and PC skills, including Microsoft Office (Excel, Word, Outlook)
• Type at least 23 words per minute
• Organized, detail-oriented, and able to multi-task
• Excellent interpersonal skills and ability to organize simultaneous tasks
• Logical thought process and ability to take accurate notes
• Comfortable working independently and in a team environment
• Welcomes and accepts constructive/constant feedback
• Must reside in the U.S. and be a U.S. Citizen
• Must be able to pass a criminal background check
• Must not be delinquent or in default on any federal student loans

Home Office Requirements

• Private and secure workspace from home
• Reliable access to Wi-Fi, LAN (wired connection/ethernet), or both
• Internet service with sufficient speed for multiple users without latency or lag
• Minimum internet download speed of 25mbps (single) / 50mbps (shared)
• Upload speed of 5mbps (10mbps preferred)

Pay

Starting at $15.50 per hour in direct wages, plus an additional $5.09 per hour Health & Welfare (H&W) benefit contribution provided under the Service Contract Act (SCA). The $5.09 per hour H&W benefit is not paid as additional cash wages but is provided through eligible employer-sponsored benefits, such as health and welfare benefits.

Benefits

• Paid federal holidays
• Paid time off
• Other employer-provided benefits