Customer Service Representative - Remote

About the role

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Responsibilities

• Successfully complete virtual paid training program which requires passing tests each week.
• Serve as the primary point of contact for customers who have questions about their utility service. Typical inquiries include starting or stopping service, billing questions, and payment assistance.
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Maintain a thorough understanding of products, services and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.

Requirements

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.
• Superb attendance, so you can be there when our customers need us.

Work At Home Requirements

• High speed internet with an ethernet connection to the router (no satellite or hotspot).
• 50 mbps download and 35 mbps upload speed.
• WiFi must be turned off at all times.
• Windows Updates must be current.
• Private and distraction free home work space with the ability to close a door.

All Job Offers Are Contingent Upon Completion of:

• Drug screen.
• Background check.
• Providing 3 internet speed tests submitted at different times of day.
• Providing 3 photos of your work at home space.

Pay

$15/hr

Benefits

• Paid Training.
• Medical, Dental, and Vision Insurance.
• Paid Time Off.
• Employee Discounts.
• Full-time, non-seasonal.
• Career Advancement.