Customer Service Representative - Remote

About the role

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Responsibilities

• Respond to incoming customer calls regarding their electric and gas services
• Educate customers on billing details including explaining charges, payment options, and available assistance programs
• Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction
• Focus on first call resolution with each customer
• Identify opportunities to add additional services or upgrades that align with customer needs
• Aid customers with account management, including updates to personal information and services
• Document customer interactions in the call tracking system
• Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Perform additional duties as required by management

Qualifications

• A High School Diploma or GED is required
• One year of customer service experience is required
• One year of call center experience is preferred
• Excellent customer service experience
• Strong written and verbal communication skills
• Natural ability to empathize with customers
• Ability to project and convey a positive, concerned, and professional image to customers
• Ability to be adaptable and quickly adjust to change
• Must be able to conduct research efficiently and effectively while working within specific time constraints
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements
• Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
• Must be able to maintain a high level of confidentiality in dealing with customer information
• Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism

Work At Home Requirements

• Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable)
• Download speed must be 10 Mbps or higher
• Upload speed must be 5 Mbps or higher
• Dedicated workspace that is in a quiet and distraction free environment
• InteLogix will provide a computer to use for the duration of the position
• Must have personal device for 2 factor authentication

Pay

Pay rate: $16/hr