Customer Service Representative (Remote)

Role Overview

American Income Life is seeking a Customer Service Representative to join the team. In this remote position, responsibilities include:

• Heavy phone contact with policyholders, providers, and interested third parties.
• Processing policyholder requests from correspondence, phone calls, and emails.
• Reviewing and maintaining new and revised procedures regarding policy information.
• Maintaining department standards for the number of calls, average handle, and time management.
• Pay differential available for Bilingual employees (Eng/Span).

What You Will Do

Key duties include:

• Providing excellent customer service by explaining policy coverage and claim status.
• Assisting with claim payments or other policy information to policyholders and/or interested third parties.

What You Can Bring

Qualifications and skills required:

• A high school diploma or equivalent, with some college preferred.
• At least one year of office experience preferred.
• Telecommunications experience is a plus.
• A background in life and health insurance, as well as knowledge of insurance operations, is desired.
• Customer service background and strong phone skills.
• Excellent written and oral communication skills.
• Excellent organization skills.
• Must be able to maintain confidentiality.
• Excellent alpha and number recognition skills.
• Demonstrated mathematical abilities.
• Basic PC skills.
• Ability to handle high-stress situations calmly and with tact and professionalism.
• Strong decision-making skills with the ability to analyze situations and make logical conclusions.
• Must be able to type at least 30WPM.

How American Income Life Will Support You

Benefits offered include:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans.
• Robust life insurance benefits and retirement plans, including a pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.