Customer Service Representative (Remote)
About the role
When you join DIRECTV, you'll be part of a team that's supporting our customers from the front lines. Whether it's connecting them to the latest technology or getting them plugged into our world-class services, your work will create connections and support our mission of taking entertainment to the next level. This opportunity to showcase your customer experience expertise and represent our company as the voice of our brand is now being offered as a work-from-home opening if within 75 miles of the work center at: 2264 S. Bonito Way Suite 150 Meridian, ID 83642. We care about your work-life balance, which is why we’re offering this role fully remote. You will need a quiet, private spot at home where you can focus and take calls without interruptions.
Responsibilities
- Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
- Utilize various systems and tools to assist customers
- Use sales expertise to make recommendations according to customer’s needs
- Utilize operational systems to process purchases of all products and services
- Use solid problem-solving skills to identify and resolve customer’s technical issues
- Demonstrate strong verbal and written communication skills