Customer Service Representative (Remote)

About the role

When you join DIRECTV, you’ll be part of a team supporting customers from the front lines, solving complex issues, connecting them to the latest technology through a sales‑oriented approach, and helping them access world‑class services. This work‑from‑home Customer Service Representative role focuses on cultivating and retaining ongoing customers by taking an empathetic, consultative, and sales‑focused approach to persuade customers to maintain their services, resolve complex issues, and build rapport so each customer feels valued. Success depends on turning frustrated exchanges into excellent experiences, requiring good listening skills, effective communication under pressure, extensive product knowledge, a Good‑Better‑Best sales approach, superb interpersonal skills, self‑motivation, and comfort in a fast‑paced environment.

Responsibilities

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.
• Utilize various systems and tools to assist customers.
• Use sales expertise to make recommendations according to customer’s needs.
• Utilize operational systems to process purchases of all products and services.
• Use solid problem‑solving skills to identify and resolve customer’s technical issues.
• Demonstrate strong verbal and written communication skills.
• Ability to support customers during working hours, some holiday coverage and occasional overtime may be required.
• Ability to sit or stand for long durations (e.g., 8‑10 hours) and engage with customers as dictated by business needs.

Requirements

• 6 months to 1 year of customer service/sales work experience
• Familiarity with Windows computers
• Ability to deliver regular and reliable attendance

Skills

• Reliable internet service (secure and dedicated high speed is necessary)
• Established workspace free of distraction and noise (desk, chair, 3‑prong outlet, direct LAN connection)
• Equipment provided (computer, monitor, mobile device, etc.)
• Available to work without interruption during assigned work schedules and shift
• Willingness to comply with organizational security standards and processes, including trainings, audits, and performance management

Pay

The base wage range for this full‑time position is $18.33 – $21.30 per hour, plus bonus (if applicable) and benefits. Individual pay within the range is determined by work location, job‑related skills, experience, and relevant education or training.

Schedule

Ability to support customers during regular working hours, with some holiday coverage and occasional overtime as required. Must be available to work without interruption during assigned schedules.