Customer Service Representative – Remote

At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you're driven by purpose and excited by growth, Direct Meds is the place to be.

About the role

Direct Meds is seeking a full-time Customer Service Representative to support our growing telehealth and partner clinic network. This role is ideal for someone who enjoys helping others, solving problems, and delivering an exceptional customer experience in a fast-paced, remote environment. As a Customer Service Representative, you'll be the first point of contact for patients, helping them navigate their care journey while ensuring every interaction is professional, compassionate, and efficient.

Responsibilities

• Respond to patient inquiries via phone, email, chat, and text in a timely and professional manner.
• Assist patients with account questions, order updates, and navigate the treatment process.
• Coordinate with clinical, pharmacy, and fulfillment teams to ensure a seamless patient experience.
• Accurately document all customer interactions in internal systems.
• Resolve issues with empathy while maintaining a high level of customer satisfaction.
• Meet performance goals for response times, quality, and patient experience.

Requirements

• Minimum 2 years of customer service experience, preferably in healthcare, telehealth, medical offices, or pharmacy.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Comfortable working in a fast-paced, remote environment.
• Ability to multitask while maintaining a positive and professional demeanor.
• Proficiency with computers and customer support platforms.

Qualifications

• Experience in healthcare, telehealth, or wellness industries (preferred).
• Familiarity with EMR, CRM, or ticketing systems (preferred).
• Experience supporting patients in a remote environment (preferred).
• Knowledge of GLP-1 medications, HRT, peptides, or wellness programs (preferred).

Equipment Requirements

• A reliable personal laptop or desktop computer.
• A quality headset for calls.
• High-speed internet connection.

Pay

Hourly pay range: $20–$22 per hour. The range listed represents a good-faith estimate of the minimum and maximum target for this position. Actual compensation offered may vary depending on the candidate's geographic location, job-related skills, experience, and education.

Schedule

Thursday–Monday, 11:00 AM–7:00 PM MST.

Benefits

• Competitive compensation.
• Comprehensive benefits package (Health, Dental, and Vision).
• Fully remote position.
• Paid time off and company holidays.
• Opportunities for career growth within a rapidly scaling company.
• Exposure to innovative therapies in wellness and longevity.