Customer Service Representative PT

About the role

At Security National Bank, we believe that everything matters. We treat even the smallest details of life and banking with careful thought and attention. We are looking for a team-oriented individual with a "can-do" attitude who can proactively step up and offer assistance when needed.

Responsibilities

• Provide the highest level of service to every customer.
• Maintain a cash drawer including taking in/giving out cash and balancing.
• Accurate and efficient processing of transactions.
• Receive loan, safe-deposit box and credit card payments.
• Process cash services.
• Redeem U.S. Savings Bonds.
• Identify customer needs through qualifying questions and refer appropriate services, products and digital options.

Requirements

• Excellent customer service and problem resolution skills.
• Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, and demonstrated teamwork.

Qualifications

• High school diploma or equivalent.
• Cash handling experience.
• Customer service experience.
• Accuracy and meticulous attention to detail required.
• Excellent oral, written, and interpersonal communication skills.
• Working knowledge of Word and Excel.
• Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed.
• Team-oriented and the ability to work collaboratively across all levels of the organization.
• Service-oriented, polite, and respectful.
• Advanced problem-solving and analytical skills.
• Ability to take direction and instruction and follow through independently until project completion.

Skills

• Vault
• Teamwork
• Telephone
• Problem Solving
• Honesty
• Deposit
• Computer
• Communication
• Customer Service
• Cash Handling
• Banking
• Balance
• Accuracy

Benefits

We offer a benefit package to our employees including paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

About Security National Bank

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region's most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain.

Location

Sioux City, IA

Experience Preferred

• 1 year(s): Cash handling experience
• 1 year(s): Customer service experience

Education Preferred

High School or better