Customer Service Representative - PT

About the role

We’re hiring immediately! Do you enjoy staying active, working outdoors, and helping people have a great experience—no matter where they’re headed? If you’re adaptable, service‑minded, and take pride in helping customers at different moments of their day, join the Avis Budget Group team at our airport locations. This is a dynamic, hands‑on role where no two days are the same—and where your flexibility and customer service skills make a real difference. The position is based at DFW Airport, Texas, USA.

Responsibilities

• Assist customers throughout various parts of the rental and return process on airport lots.
• Check vehicles.
• Enter information into a handheld device.
• Process rentals for loyalty customers.
• Assist customers at exit gates.
• Check in vehicles at return.
• Provide professional, friendly customer service to ensure a smooth, efficient, and positive experience for every customer.

Benefits

• Bi‑weekly hourly wage (New York and Puerto Rico: weekly wage)
• On‑the‑job training
• Paid time off
• Medical, dental and other insurance
• Flexible spending account – opportunity to contribute up to $270 as a tax‑free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

Above perks may vary based on full‑time/part‑time status and location.

Pay

$15.50/hour – Monthly commission opportunity; shift premium may apply.

Schedule

Flexibility to work all shifts.

Requirements

• Valid driver’s license
• Basic computer skills (typing, data entry)
• Effective verbal communication and customer service skills
• Customer‑first mindset with a genuine desire to help people and create positive experiences
• Strong customer service skills, including professionalism, patience, and clear communication
• Willingness to work outdoors and stay active
• Ability to work all shifts
• Ability to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on‑site presence and cannot be performed remotely
• 6 months retail or customer service experience in a fast‑paced environment is a bonus