Customer Service Representative PT 30 - Dillon

About the Role

The Customer Service Representative is an entry-level position focused on meeting the needs of Bank customers by providing exceptional customer service. This is a part-time role requiring 30+ hours per week.

Responsibilities

• Practice exceptional service with customers using available training programs and measurement tools (e.g., Alpine Way/CARE standards).
• Use numerous software applications to accomplish daily tasks with minimal errors.
• Maintain a balanced cash drawer and resolve errors and/or discrepancies as they arise.
• Buy and sell currency from the vault as necessary, ensuring teller drawer cash limits are not exceeded.
• Understand the features and benefits of Alpine Bank consumer and business products and services.
• Answer basic customer inquiries and cross-sell when appropriate.
• Work effectively in a team-oriented environment.
• Follow all bank policies and procedures.
• Perform other duties as assigned.

Regular and reliable on-site attendance is required. Employees are held accountable for all duties of this job.

Requirements

• Customer service-oriented individual.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Basic mathematical and cash handling skills.
• Basic keyboard navigation ability.
• Understanding and application of banking compliance regulations.
• Proficiency in Microsoft Office products (including Outlook and Word) is preferred.
• Bilingual abilities are a plus.

Qualifications

• No specific education or formal training required.
• Entry-level position requiring little or no banking experience.
• Previous cash handling and/or customer service experience preferred.

Working Conditions

This job operates in a clerical office setting, routinely using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. There are prolonged periods of standing in a generally fast-paced environment. Some evening and weekend hours may be included.

• Physical demands include standing for long periods, good eyesight and hand/finger dexterity, and ability to handle mental stress when dealing with upset customers.
• May spend significant time doing computer work.
• Regularly required to talk or hear.
• Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus.
• May have to lift up to 50 pounds.
• Repetitive motion likely.

Pay

Starting rate of pay is between $22.00 and $27.00 per hour, depending on experience.

Benefits

For an overview of employee benefits, visit the Alpine Bank Careers Page.